SBT Partners: Sustaining Client Value
SBT Partners was established to provide managed services integration services and IT Annual Plan consulting to small businesses. SBT Partners brings over 20 years of experience in managed services, information technology infrastructure support, and partnership management. The founder and managing partner, Dan Rahko, brings over 10 years of experience serving small and midsized businesses in New England, progressing through performance to a leadership and ownership position in a successful Value Added Reseller (VAR) and innovator in early market delivery of managed services.
Dan created and implemented the managed services model leading to an account base of over 100 businesses. That model used in New England has been updated, improved, and redefined to provide managed services through a network of proven partners that have extensive expertise in data center operations, infrastructure support, and onsite IT service delivery and troubleshooting.
Dan’s partner at SBT Partners, Douglas Blumenthal, is the founder of the National IT Force, a network of IT technical support providers that have organized to support many companies, large and small, as independent contractors for IT services including technical account management and emergency on-site services.
The SBT Partners’ engagement model focuses on the client and not on the build-out of managed services solutions that are costly to develop internally and even more costly to manage without a large base of clients to spread costs across. Tactical managed services are contracted through prominent leaders in outsourced services that have spread their costs across thousands of clients worldwide.
With their economies of scale, SBT Partners can offer affordable solutions that no small VAR would be able to come close replicating. However, Zenith, Cisco, Ingram Micro, and other IT infrastructure product and support leaders, don’t sell directly to small businesses. We combine their data center services with our implementation expertise providing single point of management.
The IT Roadmap, the forward-looking planning component of the model, provides a valuable assessment of the client strategies and defines the impacts that will affect performance. It is a strategic planning function that is updated yearly to ensure that changes can be made to the Annual IT Plan to meet the client business strategy.
In summary, SBT Partners’ mission is to provide unbiased and unvarnished advice to its clients. It makes no difference to us if we do not invent the individual managed services included in our solutions, we did not invent managed services. What is important is that choices can be offered to our clients in a variety of new IT areas that will, over the long haul, provide exceptional opportunities to improve productivity and business growth.
SBT Partners is in the partnering business with a keen knowledge of how IT components fit together to add client value. We are dedicated to the small business market and willing to go the extra mile to ensure that we have a lasting relationship with the client. Our costs are low, our value is based on our expertise.
