For FREE, we will come to your office and:

  • SBT Partners

    Pinpoint any exposure or risk of potential lapses in security, data loss, power outages and system downtime.

  • SBT Partners

    Check your backup system to ensure that it's working properly and actually backing up all of the critical files and information you never want to lose.

  • SBT Partners

    Diagnose any slow, unstable machines you've been struggling with.

  • SBT Partners

    Outline a powerful and comprehensive line of defense against even the most evasive and deadly computer viruses, hackers and spam for your specific network.

  • SBT Partners

    Recommend ways to speed up your entire computer network while cutting costs on your Internet Service bill, e-mail, and possibly even your phone bill!

  • SBT Partners

    Give you a detailed written report in plain English (your Network Health Score) that outlines where you are at high risk for viruses, downtime or other problems – and what you need to do to eliminate those risks.

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CORE: End User

Support Your Team as You Grow.

Hiring and retaining the right people for your organization is difficult. Outsourcing your end-user support to SBT puts enterprise-level solutions within reach of your small business. Our automated services minimize the risk of human error, while strategically supporting the goals of your organization. Our complete solution includes monitoring, maintenance, and repair capabilities to support your evolving operations.

Predictable, Reliable Helpdesk Assistance

For a fixed monthly price, SBT Partners provides your organization access to helpdesk and desktop support uniquely tailored to your business and end user needs. Your personnel get unlimited 24/7 access to knowledgeable, professional technicians who are exceptionally equipped to keep your systems up and running efficiently. SBT Partners does not compromise on accountability, which means that when you submit a support ticket, it remains the direct responsibility of a qualified individual throughout its lifespan. Your tickets will never go unattended, and our resolution times are guaranteed based on the service level you choose.

SBT Partners provides both remote desktop support services, as well as on-site, hands-on time from a dedicated technician. The SBT Partners engagement model demands that we win your business every 30 days, and every point of contact with your company affords our people the opportunity to do so.

Remote Desktop Support Enables Instant Response

Engaging SBT Partners for End-User support streamlines the new hire process and eliminates technology-related frustration. The result is more cost efficient and ultimately more agile than in-house implementation and employee training. We give you up-to-date processes and products without the time and financial commitment that accompany internal infrastructure investments.

 

Testimonial:

"Our organization suffered from years of neglect to our IT infrastructure. Previous IT managers had no vision or strategy. SBT Partners asked to show us what they could do and they were willing to "put skin in the game" to prove their value. SBT Partners originally saved the day for us by correcting some firewall issues. Then, we contracted with SBT Partners on a series of large scale projects.

Because of SBT's effort, we were able to complete a year's worth of projects for our main location plus nine schools in less than three months!

We could NOT have been successful without the experts at SBT Partners, THANK YOU!"

-Scott Long, Director of IT at Diocese of Charlotte

End User Support

  • Helpdesk
  • PC/Laptop Management
  • Asset Inventory
  • AV/Spyware Management
  • Patch Management
  • Onsite Support

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We Earn Your Business Every 30 Days

Learn about our guarantee.

Unlike some other IT solutions out there, we don't force you into signing lengthy contracts and expect you to trust us without a reason. Learn more and discover what we mean when we say that we're in this to help you.

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Seven Things We
Do Better

Still not convinced?

Find out the seven key aspects of our practice that set us apart from those other IT guys. From our specific focus to our industry experience, you'll find out how we come out ahead.

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Get A Free Consultation

Let’s get to know each other.

You're just steps away from total control and optimization of your IT environment. The information you provide will only aid us in better understanding your needs and will never be given or sold to third parties.

Testimonials

  • As a Modern MSP SBT Partners is always customer-first

    I can consistently depend on the technical expertise at SBT Partners to get the job done with personalized service, attention to detail, and a work ethic that I would want from my own employees. When an end-user is experiencing technical difficulty, is having a bad...

  • SBT worked with our shoestring budget

    "SBT worked hard to find a better solution for JA on a shoestring budget. Since partnering with them, we have found they are responsive, professional and dedicated to making sure our technology needs are always met. We have had some hiccups with software integration and...

  • SBT lets us sleep at night

    "Being an IT team of two at a 24/7 global manufacturing company makes managing our servers impossible without the services provided by SBT."

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