Support Your Team as You Grow.
Hiring and retaining the right people for your organization is difficult. Outsourcing your end-user support to SBT puts enterprise-level solutions within reach of your small business. Our automated services minimize the risk of human error, while strategically supporting the goals of your organization. Our complete solution includes monitoring, maintenance, and repair capabilities to support your evolving operations.
Predictable, Reliable Helpdesk Assistance
For a fixed monthly price, SBT Partners provides your organization access to helpdesk and desktop support uniquely tailored to your business and end user needs. Your personnel get unlimited 24/7 access to knowledgeable, professional technicians who are exceptionally equipped to keep your systems up and running efficiently. SBT Partners does not compromise on accountability, which means that when you submit a support ticket, it remains the direct responsibility of a qualified individual throughout its lifespan. Your tickets will never go unattended, and our resolution times are guaranteed based on the service level you choose.
SBT Partners provides both remote desktop support services, as well as on-site, hands-on time from a dedicated technician. The SBT Partners engagement model demands that we win your business every 30 days, and every point of contact with your company affords our people the opportunity to do so.
Remote Desktop Support Enables Instant Response
Engaging SBT Partners for End-User support streamlines the new hire process and eliminates technology-related frustration. The result is more cost efficient and ultimately more agile than in-house implementation and employee training. We give you up-to-date processes and products without the time and financial commitment that accompany internal infrastructure investments.