Our Tested Engagement Model
SBT’s blueprint for ensuring complete customer satisfaction.
Full IT environment analysis.
SBT Partners analyzes your physical IT infrastructure as well as your internal support policies and procedures. This process will help us understand where your technology environment is in relation to industry standard best practices and whether or not it meets your business needs. We answer the critical question: how can you more effectively optimize technology to ensure productivity improvements while reducing or controlling costs?
Understand and control your IT.
Once our proposal is accepted, we implement the stabilization plan and managed services solution ensuring that all components of your IT operating environment are prepared for support. We have the ability to monitor, diagnose, and resolve a wide range of issues including a clearly defined escalation process. We work as an extension of your business and provide your team with full access to the tools we use to monitor and manage your IT environment.
Optimize and streamline.
The align phase introduces your company to a continuous strategic IT planning process, the IT Roadmap. On a quarterly basis, we recommend formal program reviews to assess progress against the goals of the Annual IT Plan, as well as update you on new trends that may have a significant impact on operations. With the right timing and justification, we can introduce new services that will increase efficiencies while reducing cost.