Annual IT Managed Services Plan
Lower your IT Costs while making your network run faster and with fewer problems.
Thanks to our Core Solutions you can now get all of the computer network support you need for one low, fixed monthly rate without any surprises, hidden costs or the expense of a full time IT staff!
Our effective Annual IT Plan consists of three key components:
Technical Account Management
The Technical Account Management (TAM) function is the glue that holds the annual plan together ensuring that the end-to-end processes required to implement a successful managed services strategy are in place and capable of meeting your service level requirement. A qualified technical account manager is available as the technical point of contact and is actively involved in all planning and deployment activities.
Tactical Managed Services
Enterprise class technology and support tools designed to increase uptime through proactive monitoring, patching, and defined service level agreements (SLA) for all covered IT systems and users.
Strategic IT Roadmap Planning
The annual planning process requires that each managed services solution is integrated into a master plan, theroadmap, which is synchronized with your vision for growth and profitability. A specific solution must contribute to this vision by providing a measurable outcome such as reduced costs or clearly improved service levels that support overall productivity and business growth. The roadmap proactively defines the timeline and priority of proposed solutions across the full spectrum of the client technology environment.
SBT Partners manages both aspects of solutions planning, providing frequent project and roadmap reviews to determine if and where course corrections need be made. The end result is the alignment of technology with the needs of your business.
In summary, SBT Partners is accountable to you. We become an extension of your business.