For FREE, we will come to your office and:

  • SBT Partners

    Pinpoint any exposure or risk of potential lapses in security, data loss, power outages and system downtime.

  • SBT Partners

    Check your backup system to ensure that it's working properly and actually backing up all of the critical files and information you never want to lose.

  • SBT Partners

    Diagnose any slow, unstable machines you've been struggling with.

  • SBT Partners

    Outline a powerful and comprehensive line of defense against even the most evasive and deadly computer viruses, hackers and spam for your specific network.

  • SBT Partners

    Recommend ways to speed up your entire computer network while cutting costs on your Internet Service bill, e-mail, and possibly even your phone bill!

  • SBT Partners

    Give you a detailed written report in plain English (your Network Health Score) that outlines where you are at high risk for viruses, downtime or other problems – and what you need to do to eliminate those risks.

Technical Account Management

Technical Account Management

If you are tired of dealing with incompetent, unreliable and arrogant computer consultants who are slow to respond and deliver poor customer service...our people are the answer to your problems!

At SBT we strive to not only be the best resource for our customers' support needs, but to also be our customers' trusted advisors. To that end, we are constantly looking at and evaluating, not just your environment, but how that environment is meeting your business needs. We track how your support tickets are trending to look for areas where risk can be mitigated and we look at how your current technology is impacting your ability to function on a day to day basis. Additionally, we look at where your business is going and we work to position your technology to meet those future needs.

The Technical Account Management (TAM) function is the glue that holds theAnnual IT Managed Services Plan together. The TAM is responsible for ensuring that the end-to-end process required to implement a successful managed services solution are in place and capable of meeting the client service level requirements. The TAM acts as the client advocate to our Network Operations Center (NOC) once the solution is deployed, providing ongoing oversight of services and ensuring that any issues that are not resolved within the NOC are managed in conformance with the Service Level Agreement. The TAM has access to every incident through the use of sophisticated online tools and remains in constant contact with the client when incidents occur. The TAM coordinates onsite delivery of highly trained and experienced technical resources when those resources are necessary to resolve a problem that cannot be resolved via remote access. The TAM is responsible for quality of service and client satisfaction. The TAM function is critical to the success of the SBT Partners-client relationship and is responsible for obtaining overall client satisfaction.

All important technical communication flows between the client and the TAM. TAM involvement begins during the front-end phases of the client engagement through interaction with the client as the primary technical advisor. The TAM is the owner of the required Stabilization and Turn-Up Phase that is the precursor to a successful managed services partnership. All desktops, servers, and network appliances are assessed, upgraded, and installed with monitoring "agents" so that our Network Operations Center can efficiently monitor the performance of the environment as well as identify, track, and resolve incidents. The TAM is also responsible for the creation of ad hoc project plans as well as ensuring project deliverables are achieved in accordance with the IT Roadmap.

Additionally, the TAM will proactively schedule regular client meetings to review the status of the Annual IT Managed Services Plan. The goal of these review meetings is to take a look back at what we have accomplished, the challenges we've faced and the progress we've made to make sure that your technology is working for you...not against you. During these sessions the TAM reviews relevant metrics to ensure the plan meets the expectations created during the Stabilization & Turn-up phase providing statistics, service call data, reports, and remedies that have been or will be taken to meet SLA requirements. Finally, we use these meetings to collectively plan for the future in an effort to ensure your technology and business are aligned.

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We Earn Your Business Every 30 Days

Learn about our guarantee.

Unlike some other IT solutions out there, we don't force you into signing lengthy contracts and expect you to trust us without a reason. Learn more and discover what we mean when we say that we're in this to help you.

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Seven Things We
Do Better

Still not convinced?

Find out the seven key aspects of our practice that set us apart from those other IT guys. From our specific focus to our industry experience, you'll find out how we come out ahead.

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You're just steps away from total control and optimization of your IT environment. The information you provide will only aid us in better understanding your needs and will never be given or sold to third parties.

Testimonials

  • As a Modern MSP SBT Partners is always customer-first

    I can consistently depend on the technical expertise at SBT Partners to get the job done with personalized service, attention to detail, and a work ethic that I would want from my own employees. When an end-user is experiencing technical difficulty, is having a bad...

  • SBT worked with our shoestring budget

    "SBT worked hard to find a better solution for JA on a shoestring budget. Since partnering with them, we have found they are responsive, professional and dedicated to making sure our technology needs are always met. We have had some hiccups with software integration and...

  • SBT lets us sleep at night

    "Being an IT team of two at a 24/7 global manufacturing company makes managing our servers impossible without the services provided by SBT."

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