Infrastructure Management

Infrastructure Management is basic, fundamental and costly if your business cannot keep your assets up and running.  Small businesses often experience primary server or network device failures during the course of each year that can have a detrimental effect on productivity while adding significant IT costs.  Users regularly require support to ensure their desktop devices are operating at peak performance.  Preparing for failures can be extremely costly if an IT infrastructure is not maintained at the most current software levels and by experienced personnel that can stop problems before they happen.  The basic elements of an infrastructure managed services plan are Deskside, Server, and Network Management.

The Infrastructure Management solution ensures that your IT physical assets perform at near 100% uptime efficiency.  The solution includes proactive monitoring, diagnosing, and resolving of issues within the support center.  If issues cannot be resolved, they are logged and tracked within an automated system and elevated, if required, to SBT Partners for onsite remediation.  The support center also ensures that each desktop is updated with the most current patches, security updates, and spyware protection.