For FREE, we will come to your office and:

  • SBT Partners

    Pinpoint any exposure or risk of potential lapses in security, data loss, power outages and system downtime.

  • SBT Partners

    Check your backup system to ensure that it's working properly and actually backing up all of the critical files and information you never want to lose.

  • SBT Partners

    Diagnose any slow, unstable machines you've been struggling with.

  • SBT Partners

    Outline a powerful and comprehensive line of defense against even the most evasive and deadly computer viruses, hackers and spam for your specific network.

  • SBT Partners

    Recommend ways to speed up your entire computer network while cutting costs on your Internet Service bill, e-mail, and possibly even your phone bill!

  • SBT Partners

    Give you a detailed written report in plain English (your Network Health Score) that outlines where you are at high risk for viruses, downtime or other problems – and what you need to do to eliminate those risks.

Help Desk & Desktop Management

Help Desk & Desktop Management

ALL the benefits of an in-house IT Help Desk WITHOUT all of the costs. As an SBT Help Desk and Desktop Management customer, you'll have access to knowledgeable support staff that can be reached immediately should you have any kind of problem or question.

End User Support Plans Silver Gold Platinum
Unlimited Helpdesk Incidents  Checkmark Table  Checkmark Table  Checkmark Table
SBT Technical Account Management  Checkmark Table  Checkmark Table  Checkmark Table
Support via Remote Control/Phone  Checkmark Table  Checkmark Table  Checkmark Table
Email-Based Ticket Management  Checkmark Table  Checkmark Table  Checkmark Table
Web-Based Ticket Management Portal  Checkmark Table  Checkmark Table  Checkmark Table
SBT Management Toolset  Checkmark Table  Checkmark Table  Checkmark Table
Asset Reporting  Checkmark Table  Checkmark Table  Checkmark Table
Hardware/Software Inventory  Checkmark Table  Checkmark Table  Checkmark Table
Support for Users' Mobile Devices  Checkmark Table  Checkmark Table  Checkmark Table
Virus & Spyware Protection  Checkmark Table  Checkmark Table  Checkmark Table
Virus & Spyware Removal  Checkmark Table  Checkmark Table  Checkmark Table
Scripting Capabilities  Checkmark Table  Checkmark Table  Checkmark Table
Toll Free Phone Number    8am – 6pm  24/7
Response Time to New Tickets  2 hours  2 hours  1 hour
Onsite Support SLA (Optional)  Next Business Day  Next Business Day  4 hours
Monthly Price per User Fixed Monthly Fixed Monthly Fixed Monthly

SBT Help Desk

SBT Help Desk provides your end-users with unlimited phone support for software, hardware and connectivity issues. Our Help Desk can also take remote control and provide instant support just as if we were there in person.

SBT Desktop Management

SBT Desktop Management ensures your PCs and Laptops are always kept up to date through Proactive Patch Management, Virus and Spyware Protection, and Onsite Repair.

Accessible Solutions for Every Employee

Much of what we do in Information Technology hinges on choosing the right tools for each specific scenario. However, the best tool can be rendered useless if placed in unskilled hands. SBT Partners gives you constant access to seasoned expert technicians who are as versed in business as they are in IT.

Never Get Caught without a Solution

The very worst scenario is when a member of your in-house personnel is responsible for a technology solution that they don't understand. This not only leads to inefficiencies, but it can be downright dangerous to the well-being of your organization. With SBT Partners, you will never encounter a situation where you won't know who to call. We employ specialized support personnel with experience in every solution that we offer to our clients. No matter what problem you run into, SBT gives you access to the knowledge to solve it cleanly and quickly.

Accountability Like You've Never Seen Before

SBT Partners was built around the prospect of creating something new, and a key part of our vision is accountability. We ensure that a specific individual is directly responsible for each ticket at every stage in the resolution process. Our Helpdesk and Desktop Management services are the reason we're confident that we will continue to win your trust every 30 days. The stakes are too high to risk your stability on untested personnel and unfamiliar solutions. Rely on our expertise and we'll guarantee delivery.

Testimonial:

"In the two years we have been working with SBT Partners they have proven to be an invaluable resource. They played a major role in reducing system-related help desk calls from 5 – 7 per day to maybe 1 or 2 a month. We continue to work with SBT Partners because they are knowledgeable, proactive, responsive, and flexible."

Mary Martin, IT Manager American Truetzschler Inc.

SBT Help Desk and SBT Desktop Managed Services Include:

  • Unlimited Remote and Onsite Support
  • Fixed Monthly Price
  • Guaranteed Response Time
  • Remote to Desktop Access for Immediate Resolution
  • PC, MAC, Laptop and Mobile Device Support
  • 24x7 Phone Support
  • Call Trending and Analysis

The key to our services is access.

  • Round-the-Clock Availability
  • Unlimited Support Instances
  • Dashboard, Phone & On-Site Solutions
  • Complete Accountability
  • Understandable Support Process

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We Earn Your Business Every 30 Days

Learn about our guarantee.

Unlike some other IT solutions out there, we don't force you into signing lengthy contracts and expect you to trust us without a reason. Learn more and discover what we mean when we say that we're in this to help you.

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Seven Things We
Do Better

Still not convinced?

Find out the seven key aspects of our practice that set us apart from those other IT guys. From our specific focus to our industry experience, you'll find out how we come out ahead.

discover the difference

Get A Free Consultation

Let’s get to know each other.

You're just steps away from total control and optimization of your IT environment. The information you provide will only aid us in better understanding your needs and will never be given or sold to third parties.

Testimonials

  • As a Modern MSP SBT Partners is always customer-first

    I can consistently depend on the technical expertise at SBT Partners to get the job done with personalized service, attention to detail, and a work ethic that I would want from my own employees. When an end-user is experiencing technical difficulty, is having a bad...

  • SBT worked with our shoestring budget

    "SBT worked hard to find a better solution for JA on a shoestring budget. Since partnering with them, we have found they are responsive, professional and dedicated to making sure our technology needs are always met. We have had some hiccups with software integration and...

  • SBT lets us sleep at night

    "Being an IT team of two at a 24/7 global manufacturing company makes managing our servers impossible without the services provided by SBT."

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