"As a one-person IT department for a company of 130 employees with two locations, keeping up with help desk requests alone can be a full time job. By partnering with SBT Partners I've been able to off load the day-to-day support and system monitoring to them so that I can focus on more strategic processes and planning. I have been working with SBT partners for about two years now and can say I have the highest regard for the way they work with me and with the people here. I have always found them to be very responsive when we have to contact them for various issues people may encounter with their computers. They do what they can remotely, which saves all of us time and money, but when they're needed on-site they don't hesitate to make the necessary arrangements to be here as quickly as possible. When they do need to be on-site to work directly with one of the users here, I have always followed up with the users to get feedback on their experience and I have never once had any complaints about SBT's professionalism or knowledge. They have always treated the people here with respect and always take the time to answer any questions we may have.
Not only do we use SBT Partners for help desk support, but also for monitoring and support of our network, servers, and Exchange e-mail server. I have also found their technical expertise and insight to be invaluable for IT Roadmap planning and for recommendations on network, server, and storage hardware and software. I provide the lead on all major projects and they are always happy to assist at whatever level I need."
-Mary Martin, Director of IT American Truetzschler