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Senior Systems Engineer/Technical Account Manager

SBT Partners, LLC is looking for an experienced and enthusiastic Systems Engineer to join our rapidly growing Managed Services team. As a Managed Services Integrator, SBT Partners seeks to provide best in class services through a network of relationships with partners that have proven leadership across a spectrum of managed services. SBT Partners connects businesses to the services they need, serving as their single managed service integration contact. Our senior level engineers serve as Technical Account Managers for our managed customers and ensure their satisfaction with the delivery of our services. The successful candidate will have at least 5 years’ experience implementing, managing, and supporting infrastructure as well as outstanding customer relationship and communication skills.

Position Responsibilities

  • Handle assigned accounts as a Technical Account Manager (TAM)
    • Develop a relationship with each assigned customer. Know and understand their business and needs. Become the senior level technical advisor and go-to resource.
    • Ensure managed services are delivered successfully and the customer is satisfied
    • Meet with customers on a scheduled basis to review services and issues
    • Assist with strategic roadmapping to assist customer with long term goals. Specify and deliver projects that arise from road-map process.
    • Act as technical escalation for customer issues. Maintain customer documentation.
  • Project Delivery
    • Candidate must be able to design and deliver infrastructure solutions based on Microsoft and VMWare products.
    • Act as Project Manager for projects with assigned TAM customers.
    • Work with other engineers in the SBT team to coordinate services relating to technologies outside of their area of expertise.

Technical Skills Required

  • Advanced knowledge of Microsoft Server software including Active Directory, Exchange, SQL, Hyper-V.
  • Advanced knowledge of VMWare vSphere
  • Intermediate or higher level knowledge of storage systems including Dell, NetApp, and EMC)
  • Knowledge of networking and security devices considered a plus (Cisco, SonicWall, Aruba, etc)

Educational Requirements

  • AS/BS Computer Networking related program or equivalent experience
  • Industry Certifications in relevant technologies a plus.

Please send resume submissions to careers@sbtpartners.com

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