For a small- or medium-sized business, the first step toward a fully modernized, agile workplace is to find a modern technology provider that always has your best interests in mind. A provider you trust. At SBT, we found that the key to strong, successful client relationships is building trust by:
- Making your goals, our goals
- Delivering on our promises
- Levering our relationships and our knowledge to bring you the best technology options
- Believing that communication is the foundation of a successful business relationship
- Always providing the best possible support
- Maximizing the value you get from your technology
It is stunning to us to think that the majority of managed service providers simply exist to provide a service—help desk, antivirus, and that’s pretty much it. Our brand of technology has developed over the years to include services that improve and modernize your business, not just get it through the day. This is the SBT Partnership in action. We become an integral part of your business, and this all starts with our three phase process:
Phase 1: Assess
Our IT assessment is a comprehensive analysis of your environment and how technology serves your business. This encompasses your physical IT infrastructure as well as your internal policies and procedures to give us a complete picture of your strengths and weaknesses. We compare your technology to similar businesses in the same industry to see where you are in relation to your competitors. And, perhaps most importantly, we find out how we can best optimize your technology to ensure better productivity while reducing or controlling costs. We use what we learn to develop an IT roadmap that is designed to plan for growth and guide your future.
Phase 2: Manage
Once we go live, we execute the plan and ensure that all components of your IT operating environment work as they should. Our Total IT Management solution sets clear expectations and response times and includes quality and performance metrics. We monitor, diagnose, and resolve a wide range of issues, including a clearly defined escalation process.
Phase 3: Align
The final phase introduces your business to a continuous strategic IT planning process, one that uses our knowledge about your business and your industry with the latest and best technology to provide an IT roadmap for the future. This is an ongoing process that ensures that best practices are introduced across all critical areas of your business:
- Daily IT administration
- Support processes
- New user provisioning
- Data protection, backup, and recovery
- Threat prevention and risk assessment
- IT use policies
- BYOD and mobile management
We schedule formal program reviews that assess progress against the goals of our Total IT Management plan. We review new technologies that can significantly impact your business. We investigate market and industry trends that can boost productivity, manage growth, and lower costs across your entire enterprise.
Are you ready to get started?
Take our modern workplace assessment survey, tell us a little about your pain points, and see how SBT Partners can be a complete IT partner for your business for years to come.