Charlotte +1 (704) 626 1001 Boston +1 (617) 446 6725 Detroit +1 (313) 251 4031 Modern Workplace Assessment

The SBT Process

For a small- or medium-sized business, the first step toward a fully modernized, agile workplace is to find a modern technology provider that always has your best interests in mind. A provider you trust. At SBT, we found that the key to strong, successful client relationships is building trust by:

  • Making your goals, our goals
  • Delivering on our promises
  • Levering our relationships and our knowledge to bring you the best technology options
  • Believing that communication is the foundation of a successful business relationship
  • Always providing the best possible support
  • Maximizing the value you get from your technology

It is stunning to us to think that the majority of managed service providers simply exist to provide a service—help desk, antivirus, and that’s pretty much it. Our brand of technology has developed over the years to include services that improve and modernize your business, not just get it through the day. This is the SBT Partnership in action. We become an integral part of your business, and this all starts with our three phase process:

Phase 1: Assess

Our IT assessment is a comprehensive analysis of your environment and how technology serves your business. This encompasses your physical IT infrastructure as well as your internal policies and procedures to give us a complete picture of your strengths and weaknesses. We compare your technology to similar businesses in the same industry to see where you are in relation to your competitors. And, perhaps most importantly, we find out how we can best optimize your technology to ensure better productivity while reducing or controlling costs. We use what we learn to develop an IT roadmap that is designed to plan for growth and guide your future.

Phase 2: Manage

Once we go live, we execute the plan and ensure that all components of your IT operating environment work as they should. Our Total IT Management solution sets clear expectations and response times and includes quality and performance metrics. We monitor, diagnose, and resolve a wide range of issues, including a clearly defined escalation process.

Phase 3: Align

The final phase introduces your business to a continuous strategic IT planning process, one that uses our knowledge about your business and your industry with the latest and best technology to provide an IT roadmap for the future. This is an ongoing process that ensures that best practices are introduced across all critical areas of your business:

  • Daily IT administration
  • Support processes
  • New user provisioning
  • Data protection, backup, and recovery
  • Threat prevention and risk assessment
  • Troubleshooting
  • Compliance
  • IT use policies
  • BYOD and mobile management

We schedule formal program reviews that assess progress against the goals of our Total IT Management plan. We review new technologies that can significantly impact your business. We investigate market and industry trends that can boost productivity, manage growth, and lower costs across your entire enterprise.

Are you ready to get started?

Take our modern workplace assessment survey, tell us a little about your pain points, and see how SBT Partners can be a complete IT partner for your business for years to come.

Get a FREE Technology Consultation

Are you ready to start reaping the benefits of TaaS and Cloud Computing?

Let us help your business get the most from your technology today. Get a free technology consultation and start paying only for what you need, all at a flat monthly fee.

  • This field is for validation purposes and should be left unchanged.
"SBT Partners was my Knight in Shining Armor. One of my servers went down suddenly and the IT company I had did not resolve the issue after 3 days of being down. SBT Partners had worked all weekend to get our school back up and running. They have been very responsive to our needs in a timely fashion. I would recommend this company to anyone that is looking for a top notch IT company!"

— Jeanette Stiles , Director of Technology at Charlotte Preparatory School

"Admark has been a customer of SBT Partners for over 10 years. In 2018 we took a year off and what a mistake that was! I learned the hard way that you get what you pay for. SBT is an integral part of our business from security, storage, redundancy to day to day up time and all other IT needs. They are 100% reliable, easy to work with, and experts about many different solution options. We all sleep better at night knowing SBT is behind us!"

— Tom Grotta , Owner of Admark Graphics

"In the two years we have been working with SBT Partners, they have proven to be an invaluable resource. They played a major role in reducing system-related help desk calls from 5 – 7 per day to maybe 1 or 2 a month. We continue to work with SBT Partners because they are knowledgeable, proactive, responsive, and flexible."

— Mary Martin , IT Manager at American Truetzschler Inc.

"We interviewed 7 companies, narrowed it down to 3. SBT won out due to their business model."

— Rob Smith , Business Manager at Back Creek Christian Academy

"Making the transition to SBT was very smooth. They truly form a partnership with you to ease your concerns about your IT needs."

— Craig Gentry , CFO of GEM Management

Watch Our Free SBT Masterclass Microsoft Teams Training Video

An overview of the Modern Workplace powered by SBT Partners. Demo of the latest technology available in Microsoft’s Office 365 Business license bundle and MORE!

Watch Now