Charlotte +1 (704) 626 1001 Boston +1 (617) 446 6725 Detroit +1 (313) 251 4031 Free Cloud Assessment

Rob Lockwood

Support Manager

Rob Lockwood serves as the Support Manager at SBT Partners bringing 5+ years of experience in both technical and management roles. He received a Bachelor of Arts in Finance, and a Minor in Information Technology, from Bentley University in Waltham, Massachusetts. Rob began his career in IT at a large, Boston-based VAR where his roles included Systems Technician and Project Leader. He gained additional experience in sales before joining SBT as a Systems Technician in 2012. Since becoming part of the SBT team, he has earned a professional level Cisco routing and switching certification. Rob was recently promoted to his current position of Support Manager after two successful years as Helpdesk Supervisor.

In 2014 Rob was instrumental in SBT’s successful transition from outsourced to in-house provided support services by lending his expertise in designing and implementing processes and procedures, and managing staffing requirements. He now manages the Support Team he helped implement, which has resulted in improved productivity and increased client satisfaction for SBT’s Managed Services clients.

On a daily basis, Rob is responsible for the overall quality of support delivered by SBT. He oversees and assigns all incoming tickets, ensures that the SLA for each client is appropriately met, and is responsible for managing the escalation process. Rob is also responsible for providing visibility to senior management as to the overall status of the support team including metrics and staffing requirements. Rob’s dedication, attention to detail, and focus on customer service make him a key to SBT’s success and a valuable asset to the team.

Get a FREE Technology Consultation

Are you ready to start reaping the benefits of TaaS and Cloud Computing?

Let us help your business get the most from your technology today. Get a free technology consultation and start paying only for what you need, all at a flat monthly fee.

We greatly appreciate the customer service exhibited by the SBT Team. Their response time and attention to customer issues is truly outstanding.

— Logan Thompson , Office Manager of Actifio

Download Our Free eBook

Download our FREE eBook, “21 Key Questions You Must Ask to Evaluate an Outsourced IT Company.”

Download Now