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Helpdesk & Desktop Management

Proactive Support That You Can Count On

If you rely on your technology to deliver results on a daily basis, downtime can be disastrous and costly. SBT offers managed helpdesk services to help you remediate software connectivity issues for a seamless, efficient end-user experience. Our four-tiered helpdesk services offer a 24/7 solution to your software and hardware problems, allowing your team to work productively with minimal downtime.

SBT’s helpdesk product suite includes:

  • SBT PC Proactive Care
  • Onsite Support
  • Patch Management Details
  • Virus and Spyware

Are You Looking For Onsite Support?

Without the proper solution in place, you could be putting the well-being of your network at risk. With SBT, we provide a unique range of services designed to combat issues that threaten day-to-day productivity and long-term security. Our onsite support services allow you the flexibility to focus on big-picture strategies, rather than having you get caught up in the minutiae of IT.

Features of SBT onsite support include:

  • Desk-side environment support
  • Complete coverage for parts, labor, and restoration of PC’s and laptops back to their pre-failure state
  • Reinstallation and reconfiguration of applications, printers, and personal settings
  • Email Client (Outlook/Outlook Express/Windows Mail, Mac Mail)
  • Wi-Fi client setup
  • Mobile device hardware and OS support
  • Core application support (including Microsoft, Adobe, and Symantec)
  • Remote workstation/laptop/handheld hardware OS Support (specifically for Microsoft and Mac)

 

Support that makes sense for your network

SBT custom-tailors our helpdesk support to meet your specific needs.

What Is Patch Management?

Patch Management provides operating system deployment and ongoing support, including security patches for desktop and laptop systems running the Microsoft operating systems.

Windows software covered by SBT includes:

  • Windows 2000
  • XP Pro
  • Vista
  • Windows 7 and Windows 8
  • Microsoft Office 365

Virus And Spyware Details

SBT Endpoint Protection provides end-to-end management of your system’s anti-virus and anti-spyware environment via McAfee Endpoint Protection. We provide continual support and proactive system updates, ensuring that you’re always working with an application that’s right for you. We’ll take care of the licensing costs, configuration, and administration of your software.

Don’t Leave Technology Up To Chance

Solidify your IT solution today with SBT. Our approach is custom-tailored to satisfy your technology requirements, giving you the best opportunity to streamline workflow with minimal downtime. We know how important it is for your team to work around the clock; if you can’t afford to take an hour off, neither can your IT. Our 24/7 managed helpdesk services are designed to fit seamlessly with your existing operations—no confusing updates, no convoluted monthly billing. Our service will to help you make the most of your technology.  

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Let us help your business get the most from your technology today. Get a free technology consultation and start paying only for what you need, all at a flat monthly fee.

"SBT has proven to us time and time again to be an integral part of our IT."

— Dennis Rachiele , PC-Network Systems Manager at TACO Inc.

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We greatly appreciate the customer service exhibited by the SBT Team. Their response time and attention to customer issues is truly outstanding.

— Logan Thompson , Office Manager of Actifio

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