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Helpdesk and Desktop Management

You Can Count On SBT’s Proactive Support

When you rely on your technology to deliver results on a daily basis, downtime can be disastrous and costly. SBT offers managed, responsive helpdesk support services to assist your team in the event of any technology issues. 

Our four-tiered helpdesk services offer a 24/7 solution to your software and hardware problems, allowing your team to work productively with minimal downtime.

SBT’s helpdesk product suite includes:

  • Unlimited support incidents
  • Desktop equipment proactive care & refresh
  • Onsite support
  • Patch management 
  • Virus and spyware remediation
  • Core application support 
  • Guaranteed service level agreements (SLA) and Response Times
  • Fixed cost, per user, per month

Are You Looking for Onsite Support?

Without the proper solution in place, you could be putting the well-being of your network at risk. SBT provides a unique range of services designed to combat issues that threaten daily productivity and long-term security. Our onsite support services allow you to focus on big-picture strategies rather than the minutiae of IT.

Tactical uses of SBT onsite support include:

  • Desktop hardware refreshes and/or new employee onboarding
  • Complete coverage for parts, labor, and restoring PCs and laptops 
  • Reinstalling, reconfiguring, imaging of new devices, applications, printers, etc.
  • Wi-Fi setup and connectivity
  • Mobile device hardware and OS management
  • Remote workstation/laptop/handheld deployments

 

Support that makes sense for your network

SBT custom-tailors our helpdesk support to meet your needs.

 

What Is Patch Management?

Patch management provides operating system management and ongoing support, including security patches for desktop and laptop systems running Microsoft operating systems.

Windows software covered by SBT includes:

  • macOS
  • Windows 10
  • Microsoft Office 365

Virus and Spyware Details

SBT Endpoint Protection provides end-to-end management of your system’s anti-virus and anti-spyware environment. We provide continual support and proactive system updates, ensuring you’re always working with an application that’s right for you. We take care of the licensing costs, configuration, and administration of your software.

Modern Support Solutions From A Modern MSP

You rely on your technology to serve your customers and provide your employees with the tools they need to get the job done. We know how important it is for your team to work around the clock. A modern workplace thrives on availability and communication. If you can’t afford to take an hour off, neither can your IT. Our 24/7 managed helpdesk services are designed to fit seamlessly with your existing operations—no confusing updates, no convoluted monthly billing. Backed by reliable cloud technology and our extensive Microsoft knowledge, we can handle anything. Our service helps you make the most of your technology.  

Don’t Leave Technology to Chance

Solidify your IT solution today with SBT. Our approach is custom-tailored to satisfy your technology requirements, giving you the best opportunity to streamline workflow with minimal downtime. 

Get a FREE Technology Consultation

Are you ready to start reaping the benefits of TaaS and Cloud Computing?

Let us help your business get the most from your technology today. Get a free technology consultation and start paying only for what you need, all at a flat monthly fee.

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"SBT Partners was my Knight in Shining Armor. One of my servers went down suddenly and the IT company I had did not resolve the issue after 3 days of being down. SBT Partners had worked all weekend to get our school back up and running. They have been very responsive to our needs in a timely fashion. I would recommend this company to anyone that is looking for a top notch IT company!"

— Jeanette Stiles , Director of Technology at Charlotte Preparatory School

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"Admark has been a customer of SBT Partners for over 10 years. In 2018 we took a year off and what a mistake that was! I learned the hard way that you get what you pay for. SBT is an integral part of our business from security, storage, redundancy to day to day up time and all other IT needs. They are 100% reliable, easy to work with, and experts about many different solution options. We all sleep better at night knowing SBT is behind us!"

— Tom Grotta , Owner of Admark Graphics

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"In the two years we have been working with SBT Partners, they have proven to be an invaluable resource. They played a major role in reducing system-related help desk calls from 5 – 7 per day to maybe 1 or 2 a month. We continue to work with SBT Partners because they are knowledgeable, proactive, responsive, and flexible."

— Mary Martin , IT Manager at American Truetzschler Inc.

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"We interviewed 7 companies, narrowed it down to 3. SBT won out due to their business model."

— Rob Smith , Business Manager at Back Creek Christian Academy

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"Making the transition to SBT was very smooth. They truly form a partnership with you to ease your concerns about your IT needs."

— Craig Gentry , CFO of GEM Management

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