You Can Count On SBT’s Proactive Support
When you rely on your technology to deliver results on a daily basis, downtime can be disastrous and costly. SBT offers managed, responsive helpdesk support services to assist your team in the event of any technology issues.
Our four-tiered helpdesk services offer a 24/7 solution to your software and hardware problems, allowing your team to work productively with minimal downtime.
SBT’s helpdesk product suite includes:
- Unlimited support incidents
- Desktop equipment proactive care & refresh
- Onsite support
- Patch management
- Virus and spyware remediation
- Core application support
- Guaranteed service level agreements (SLA) and Response Times
- Fixed cost, per user, per month
Are You Looking for Onsite Support?
Without the proper solution in place, you could be putting the well-being of your network at risk. SBT provides a unique range of services designed to combat issues that threaten daily productivity and long-term security. Our onsite support services allow you to focus on big-picture strategies rather than the minutiae of IT.
Tactical uses of SBT onsite support include:
- Desktop hardware refreshes and/or new employee onboarding
- Complete coverage for parts, labor, and restoring PCs and laptops
- Reinstalling, reconfiguring, imaging of new devices, applications, printers, etc.
- Wi-Fi setup and connectivity
- Mobile device hardware and OS management
- Remote workstation/laptop/handheld deployments
Support that makes sense for your network
SBT custom-tailors our helpdesk support to meet your needs.
What Is Patch Management?
Patch management provides operating system management and ongoing support, including security patches for desktop and laptop systems running Microsoft operating systems.
Windows software covered by SBT includes:
- Windows 10
- Microsoft Office 365
Virus and Spyware Details
SBT Endpoint Protection provides end-to-end management of your system’s anti-virus and anti-spyware environment. We provide continual support and proactive system updates, ensuring you’re always working with an application that’s right for you. We take care of the licensing costs, configuration, and administration of your software.
Modern Support Solutions From A Modern MSP
You rely on your technology to serve your customers and provide your employees with the tools they need to get the job done. We know how important it is for your team to work around the clock. A modern workplace thrives on availability and communication. If you can’t afford to take an hour off, neither can your IT. Our 24/7 managed helpdesk services are designed to fit seamlessly with your existing operations—no confusing updates, no convoluted monthly billing. Backed by reliable cloud technology and our extensive Microsoft knowledge, we can handle anything. Our service helps you make the most of your technology.
Don’t Leave Technology to Chance
Solidify your IT solution today with SBT. Our approach is custom-tailored to satisfy your technology requirements, giving you the best opportunity to streamline workflow with minimal downtime.