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Server Management

Get the Support You Need With SBT

With three unique levels of server management services available to our clients, SBT can effectively leverage our expertise to meet any technology demands you might have. Our scalable service offering is designed to satisfy exactly what you’re looking for in an IT provider. We’ve outlined our three levels of server management below to give you a better idea of how we can help your company achieve your business goals.

SBT Server Management Plus

With comprehensive server support available 24 hours a day, seven days a week, our top-line service is optimized to provide your company with high-quality support exactly when you need it. Whether you simply need remote assistance, or need an expert onsite right away, SBT is uniquely positioned to help you handle your technology more effectively.

Services for SBT Server Management Plus include:

  • Remote monitoring and problem resolution
  • Onsite support with a four-hour response for your server hardware and operating system (OS)
  • Patch management for your server’s OS
  • Account addition, adjustments, or deletion
  • Password resets
  • Disk quota management
  • Printer queue changes
  • System parameters modification

SBT Server Management Basic

Our Server Management Basic platform provides high-quality server support designed for a conventional office’s ideal work week, with nine hours of daily support, five days a week.

Similar to Management Plus, it offers services including:

  • Remote monitoring and problem resolution
  • Onsite support with a next-day business response for your server hardware and OS
  • Patch management for your OS
  • Remote system administration, including account management, password resets, disk quota management, printer queue changes, and system parameter modification

 

No one does custom-tailored support like SBT

We guarantee we can find the right server management offering for you.

SBT Server Monitoring

Powered by our Remote Monitoring and Management (RMM) tool sets, SBT electronically monitors your server health and performance metrics. SBT closely watches your network connection through a secure software agent we install on your server. We monitor daily events and gather information on key performance metrics, before securely collecting, encrypting, and delivering data for our support portal for review and processing.

Standard functions of the RMM toolset include:

  • Comprehensive system patching
  • Prompt, detailed, real-time reporting
  • Remote control capabilities

 

Find What’s Right for You With SBT

Most IT providers offer a one-size-fits-all solution; if it doesn’t fit with what you need to accomplish, then you’re out of luck. Luckily for our clients, SBT’s scalable service offerings include something for everyone. No two businesses are exactly alike, so we thought our product suite should reflect those differences.

Whatever you need from a server management and monitoring service, SBT can provide exactly what you’re looking for. For more information on how our team of expert specialists can help optimize workflow and minimize downtime, reach out to SBT today.  

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Let us help your business get the most from your technology today. Get a free technology consultation and start paying only for what you need, all at a flat monthly fee.

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"SBT Partners was my Knight in Shining Armor. One of my servers went down suddenly and the IT company I had did not resolve the issue after 3 days of being down. SBT Partners had worked all weekend to get our school back up and running. They have been very responsive to our needs in a timely fashion. I would recommend this company to anyone that is looking for a top notch IT company!"

— Jeanette Stiles , Director of Technology at Charlotte Preparatory School

"Admark has been a customer of SBT Partners for over 10 years. In 2018 we took a year off and what a mistake that was! I learned the hard way that you get what you pay for. SBT is an integral part of our business from security, storage, redundancy to day to day up time and all other IT needs. They are 100% reliable, easy to work with, and experts about many different solution options. We all sleep better at night knowing SBT is behind us!"

— Tom Grotta , Owner of Admark Graphics

"In the two years we have been working with SBT Partners, they have proven to be an invaluable resource. They played a major role in reducing system-related help desk calls from 5 – 7 per day to maybe 1 or 2 a month. We continue to work with SBT Partners because they are knowledgeable, proactive, responsive, and flexible."

— Mary Martin , IT Manager at American Truetzschler Inc.

"We interviewed 7 companies, narrowed it down to 3. SBT won out due to their business model."

— Rob Smith , Business Manager at Back Creek Christian Academy

"Making the transition to SBT was very smooth. They truly form a partnership with you to ease your concerns about your IT needs."

— Craig Gentry , CFO of GEM Management

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