What To Expect From SBT Partners in 2023

The SBT Partners team believes that the IT provider and client relationship should be a true partnership—one that anticipates needs, resolves problems, and enables business owners to grow their companies. Our commitment to building long-term alliances with customers means we’re always evolving our services and adhering to our core values. Learn more about what to expect from SBT Partners in 2023.

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The SBT Partners Mission

The ongoing mission for SBT Partners is to establish ourselves as the best managed service provider in Charlotte. We maintain this commitment by investing in quality people and delivering premier IT solutions and exceptional service to our clients. Our team promises to align strategies that meet the needs of customers and not vendors.

Our Vision and Guiding Principles

SBT Partners is a result-oriented company committed to delivering strategic innovation. We design our services to provide consistent improvement to better serve our clients. We encourage our employees to practice originality by developing a series of core values to help guide their judgment:

Who We Are

The SBT Partners team is comprised of passionate, dedicated, and driven individuals. Our staff believes in our commitment to providing exceptional client service that’s detailed, process-oriented, and relationship-focused. Partnering with us means you’re working with experts who operate with character and integrity and possess outstanding communication skills.

What We Provide

We take pride in delivering industry-leading managed IT and cloud solutions to our clients backed by a monthly utility bill to provide enhanced peace of mind. Working with our team means you’re receiving strategic guidance that’s purposeful and passionate.

Why We Do It

Our commitment to hiring high-character employees enables us to empower them to make critical decisions that benefit the client. SBT’s team maintains a relentless pursuit of increased efficiencies and total customer satisfaction. We leverage our collective knowledge and experience to develop solutions that meet the unique needs of small businesses.

SBT’s 10 Client Service Commandments for 2023

Serving our client’s needs is the SBT Partnership’s top priority. We believe in providing our employees with the right tools to succeed. Our service commandments guide each team member to provide the best solutions to our partners:

Commandment One: Be Responsive

Time is a major factor when experiencing issues with your IT infrastructure. Our expert team believes that acknowledging problems is the first step towards solving them and takes pride in responding to calls quickly.

Commandment Two: Be Attentive

Your concerns are our concerns. The SBT Partners team understands that each client has unique needs and carefully listens to their issues to ensure we ease all anxieties.

Commandment Three: Hold Everyone Accountable

Accountability is essential to providing high-quality services. We believe everyone has an important role and take pride in making sure they’re maximizing their efforts to provide the best solutions for our clients.

Commandment Four: Be Curious

Building a true partnership means offering services that provide more than just band-aid solutions. Our team works hard to find a problem’s root cause to deliver long-term resolutions.

Commandment Five: Be Courteous

Politeness and professional attitudes are the foundation of any positive and long-lasting relationship. Our team treats our clients with the respect they deserve.

Commandment Six: Be Driven

Technology is evolving,and so is our team’s knowledge. We challenge our staff to learn something new every day about emerging technological trends. This enables us to leverage the latest best practices and enhance our services.

Commandment Seven: Support Your Team

SBT Partners believes teamwork makes the dream work. Supporting fellow employees is essential to our solutions and allows us to build a positive working environment.

Commandment Eight: Be Loyal

Loyalty is a two-way street for SBT Partners. We promise to always serve our client’s best interests and only offer solutions that best suit their needs.

Command Nine: Be Honest

Our team takes pride in providing honest communication with our partners. We set high expectations and then work hard daily to exceed them.

Command Ten: Always Be Thinking About Security

Meeting the needs of the modern workforce means implementing the right cyber security infrastructure for your business. SBT Partners takes a security-first approach with all of our services and works hard to maximize network protection.

What Are Your Goals for 2023?

At SBT Partners, we take pride in aligning your IT infrastructure with your company’s long-term goals. Contact us today to learn more about the benefits of partnering with our team .

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Our Goals for 2023

At SBT Partners, we understand the value of being a goal-oriented company. Here are some of our goals for the upcoming year.

Optimize Our Culture

Taking our services to the next level requires us to exit our comfort zone and into the growth zone. Our team will continue to take a solution-focused approach to our IT solutions and reject excuses. We believe positive attitudes create productive actions which lead to improved client experiences and exceeded expectations. SBT Partners will challenge our employees to focus on big ideas and think outside the box.

Enhance Our Value Chain

What do our clients perceive our value to be? And what results are they looking for? These two questions guide every solution SBT Partners provides. We’ll continue to show up daily and strictly follow our 10 service commandments to offer the highest service levels. Our team will continue to provide a positive client experience by offering rapid remediation that repairs root issues. We’ll also enhance our value chain by increasing our internal staff in the following departments:

Technical account manager
Support technicians
Engineers

Growing our team allows us to provide industry-leading services that enable our clients to scale their businesses.

What Can the SBT Partnership Do For You?

Having an IT provider you can trust is essential for growing your business and protecting your on-site and cloud-based network. If you’re tired of being treated like a number on a spreadsheet, contact SBT today and learn the benefits of our partnership.