Careers
SBT Partners provides cutting-edge managed IT services by hiring dedicated technology professionals.
We Build Modern Workplaces
Our mission is to deliver the tools and technology that our clients need to reach their business goals. We’re their problem-solvers, thinkers, advisors, and business partners. This is an important mission, and we support it by hiring educated people from diverse backgrounds and life experiences who are passionate about technology and client relationships.
SBT Partners is fully committed to developing and maintaining true customer partnerships. Technology is so important to today’s businesses; This is why we search for vulnerabilities, assess and manage risk, deliver the latest technology, modernize through cloud computing, and provide an IT roadmap—so our clients always keep technology at the forefront.
Are you driven and self-motivated to succeed in a fast-paced, growing environment? Do you want to join a company that is on the cutting edge of technology and managed IT services?
Check out our opportunities below, join a team of technology leaders, and make an impact.
Featured Jobs
Modern Workplace Support Technician
At SBT, we view our people as our most valuable asset and greatest differentiator. To reach our goal of total client satisfaction, we need to strategically add resources to solve the technology challenges of our valued clients. We aim to complement our existing team with driven, self-motivated candidates who will succeed in a fast-paced, growing environment. The position is a work-from-home role but must be local to any of the 3 locations below, as you will need to be dispatched onsite to clients as required when an issue can’t be resolved remotely.
- Charlotte, NC
- Raleigh, NC
- Detroit, MI
Responsibilities
- Have fantastic customer service skills with all client interactions.
- Record all incidents in the service desk management platform.
- Maintain consistent communication with all parties.
- Track all time worked to appropriate tickets in Autotask.
- Conduct remote troubleshooting using our RMM tools.
- Guide users with simple, step-by-step instructions.
- Ask targeted questions to diagnose problems.
- Escalate all incidents as necessary.
- Work on special projects as assigned.
- Ability to learn new skills and absorb\comprehend technical information.
- Participation in on-call rotation
Job Requirements
Preferred Requirements:
- 2+ years of work experience with help desk support or a similar role
- Hands-on experience with setting up and troubleshooting Windows/Mac OS/ environments (Mostly Windows)
- Ability to add \ disable users to Active Directory
- Office 365 Admin Experience
- Exchange Online – Add \ Remove Users
- Working knowledge of computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills
- Exceptional verbal and written communication skills are required.
- Tech-savvy with the ability to learn new software and systems as needed.
- Customer-oriented attitude
- Self-motivated
- A home office where you can work without interruptions.
- Reliable transportation
- Ability to work with little supervision.
- All internal calls are made over Microsoft Teams Video calls, and the candidate is expected to be dressed and ready for a video call during all working hours.
- Regular working hours would be 8am-5pm EST
- This is a remote from-home job, but due to the nature of the working help desk, the individual is expected to be at their desk the entire working day, except for lunch breaks.
- Industry certifications are a plus but not required.
Preferred Certificates
- Microsoft MS-102
- Microsoft MD-102
- Windows 10\11
- Network +
- ITIL
Not Required, but Other Useful Skills
- Intune \ Auto Pilot Experience
- Basic Firewall Management
- Azure AD Management
- SharePoint Online Management
Benefits
- Medical\Dental
- Life Insurance
- 401K match
- Paid vacation
- Paid holidays
- Company cell phone
- Company laptop
- Work from home
- Bonus opportunity
- Opportunity to advance into an Engineering Role
To Apply, Please Send Resumes To careers@sbtpartners.com
