Careers
Join Our Team of Dedicated Technology Professionals:
At SBT Partners, we deliver cutting-edge managed IT services by hiring passionate and skilled technology professionals. Ready to make an impact? Explore career opportunities with us today!
Join Our Team at SBT Partners
At SBT Partners, our mission is to equip our clients with the tools and technology they need to achieve their business goals. We are their problem-solvers, thinkers, advisors, and business partners. This mission is vital, and we support it by hiring passionate, educated individuals from diverse backgrounds who are enthusiastic about technology and client relationships.
We are fully committed to developing and maintaining genuine client partnerships. In today’s business world, technology is crucial. That’s why we proactively search for vulnerabilities, assess and manage risks, deliver the latest technology, modernize through cloud computing, and provide a comprehensive IT roadmap—ensuring our clients always stay ahead.
Are you driven and self-motivated to thrive in a fast-paced, growing environment? Do you want to be part of a company at the forefront of technology and managed IT services?
Explore our opportunities below, join a team of technology leaders, and make a significant impact.
Featured Jobs
Modern Workplace Support Technician
At SBT, we believe our people are our most valuable asset and greatest differentiator. To achieve our goal of total client satisfaction, we strategically add resources to tackle the technology challenges of our valued clients. We seek driven, self-motivated candidates who thrive in a fast-paced, growing environment to complement our existing team.
This is a work-from-home role, but candidates must be local to one of the three locations listed below. You will need to be dispatched onsite to clients when issues cannot be resolved remotely.
Ready to make an impact? Join us at SBT Partners and be part of a team that values your expertise and dedication.
- Charlotte, NC
- Raleigh, NC
- Detroit, MI
Responsibilities
- Have fantastic customer service skills with all client interactions.
- Record all incidents in the service desk management platform.
- Maintain consistent communication with all parties.
- Track all time worked to appropriate tickets in Autotask.
- Conduct remote troubleshooting using our RMM tools.
- Guide users with simple, step-by-step instructions.
- Ask targeted questions to diagnose problems.
- Escalate all incidents as necessary.
- Work on special projects as assigned.
- Ability to learn new skills and absorb\comprehend technical information.
- Participation in on-call rotation
Job Requirements
Preferred Requirements:
- 2+ years of work experience with help desk support or a similar role
- Hands-on experience with setting up and troubleshooting Windows/Mac OS/ environments (Mostly Windows)
- Ability to add \ disable users to Active Directory
- Office 365 Admin Experience
- Exchange Online – Add \ Remove Users
- Working knowledge of computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills
- Exceptional verbal and written communication skills are required.
- Tech-savvy with the ability to learn new software and systems as needed.
- Customer-oriented attitude
- Self-motivated
- A home office where you can work without interruptions.
- Reliable transportation
- Ability to work with little supervision.
- All internal calls are made over Microsoft Teams Video calls, and the candidate is expected to be dressed and ready for a video call during all working hours.
- Regular working hours would be 8am-5pm EST
- This is a remote from-home job, but due to the nature of the working help desk, the individual is expected to be at their desk the entire working day, except for lunch breaks.
- Industry certifications are a plus but not required.
Preferred Certificates
- Microsoft MS-102
- Microsoft MD-102
- Windows 10\11
- Network +
- ITIL
Not Required, but Other Useful Skills
- Intune \ Auto Pilot Experience
- Basic Firewall Management
- Azure AD Management
- SharePoint Online Management
Benefits
- Medical\Dental
- Life Insurance
- 401K match
- Paid vacation
- Paid holidays
- Company cell phone
- Company laptop
- Work from home
- Bonus opportunity
- Opportunity to advance into an Engineering Role
To Apply, Please Send Resumes To [email protected]
