JOIN OUR TEAM

Work That Matters, on a Team That’s Got Your Back

We help businesses stay ahead of their technology, before problems ever reach them. That takes a team of self-motivated problem-solvers who care about doing right by clients. If you want real growth backed by real training, you’ll fit right in at SBT Partners.

Help Desk Technicians
2 Markets
Charlotte & Detroit, MI
100%
Certification-Backed Advancement
Unlimited
Room to Grow

Our team supports a wide mix of clients, from small businesses to companies scaling fast, which means no two days look the same. You’ll work directly with clients, not just tickets, so the people who thrive here are the ones who can explain things clearly and build trust along the way.

We also believe your title today shouldn’t be your title in three years. Through SBT Academy, every employee has a clear path toward certifications, new responsibilities, and leadership opportunities, not just a paycheck.

If that sounds like the kind of place you want to build a career, take a look at our open roles below.

SBT ACADEMY

Training That Build Careers, Not Just Skills

Every SBT employee grows through SBT Academy, our internal training program. It’s how we onboard new hires, prepare people for certifications, and build the technical and leadership skills that move careers forward. Certifications aren’t optional here; they’re the path to your next role.

Foundation

Structured onboarding for every new hire, so you know exactly what to expect from day one.

Required

Industry certifications aren't a bonus, they're a condition of moving up. We help you get there.

Ongoing

Learning is built into your workweek, not squeezed in after hours or left to chance.

Advanced

Continued technical and leadership development for every team member, at every stage.

FEATURED JOB

Modern Workplace Support Technician

Help our clients’ teams work without interruption while building the technical foundation you’ll rely on for every step of your career at SBT.

Full-Time Remote / Hybrid Help Desk

At SBT, our people are our greatest asset. As we grow, we're adding technicians who are driven, self-motivated, and ready to thrive in a fast-paced environment. This role works from home, but you'll need to be local to one of the cities below and available to go onsite when a client's issue can't be solved remotely.

📍 Charlotte, NC 📍 Raleigh, NC 📍 Detroit, MI
Responsibilities
  • Deliver great customer service on every client interaction.
  • Log every incident in our service desk platform.
  • Keep clear, consistent communication with everyone involved.
  • Track your time against the right tickets in Autotask.
  • Troubleshoot remotely using our RMM tools.
  • Walk users through simple, step-by-step fixes.
  • Ask the right questions to diagnose the real problem.
  • Escalate issues when they need a specialist.
  • Pitch in on special projects as they come up.
  • Stay curious, new tools and systems are part of the job.
  • Take part in the on-call rotation.
Job Requirements

Preferred experience

  • 2+ years in help desk support or a similar role.
  • Hands-on experience setting up and troubleshooting Windows (Mac is a plus).
  • Comfortable adding and disabling users in Active Directory.
  • Office 365 admin experience.
  • Exchange Online: adding and removing users.
  • Working knowledge of printers, scanners, and other peripherals.
  • Familiarity with network security practices and antivirus tools.
  • Strong problem-solving skills and the ability to juggle multiple issues at once.
  • Clear, confident verbal and written communication.
  • Comfortable learning new software and systems quickly.
  • A customer-first attitude and a self-starter mindset.
  • A quiet home office and reliable transportation.
  • Comfortable being on video for internal Teams calls throughout the day.

Good to know

  • Regular hours are 8am–5pm ET.
  • This is a remote role, but you'll need to be at your desk for the full workday (lunch breaks excluded), since it's a live help desk.
  • Certifications are a plus, not a requirement, to start.

Preferred certifications

  • Microsoft MS-102 & MD-102
  • Windows 10/11
  • Network+
  • ITIL
Not Required, But Useful Skills
  • Intune / Autopilot experience
  • Basic firewall management
  • Azure AD management
  • SharePoint Online management
Benefits
  • Medical & dental
  • Life insurance
  • 401(k) match
  • Paid vacation & holidays
  • Company cell phone & laptop
  • Work from home flexibility
  • Bonus opportunity
  • A clear path to grow into an engineering role, backed by SBT Academy

To apply, send your resume to [email protected], or use the form below.

WHAT WE DO

The SBT Partnership

Before you apply, take a couple minutes to watch this video on the SBT Partnership. It walks through what we do for clients and what sets us apart, so you know exactly what kind of company and team you’d be joining.

SBT PARTNERSHIP REWARDS

Make a Difference in Your Career

Great work doesn’t go unnoticed here. Through SBT Partnership Rewards, the service you deliver to clients turns into recognition for you and real support for our community, every single quarter.

You Deliver Outstanding Service

Every ticket, call, and client interaction is a chance to solve problems fast, communicate clearly, and catch issues before they become bigger ones.

You Get Recognized for It

Client ratings, reviews, and referrals feed directly into recognition and rewards for you, reinforcing the accountability and pride that make SBT stand out.

The Community Benefits From Your Effort

Every ticket rating, review, and referral you earn contributes to donations through our Community Impact Fund, turning your work into support for local causes.

Learn More About Partnership Rewards →