Managed IT Built For Modern Businesses
Technology, support, and strategy aligned under one accountable framework designed to support where your business is today and where it’s headed next.
15+
Years in Business
100%
Proactive Support
24/7
Monitoring
SMB
Specialist Focus
OUR APPROACH
The Three Pillars of Total IT Management
Great IT isn’t just about fixing problems as they come up. It’s about having a clear strategy, dependable support, and the right technology platform working together, so your business runs smoothly today and is ready for what’s next.
01 
Strategy
Technology decisions made on purpose, not by accident. Through the IT Strategy Committee, business priorities, risk, budget, and technology come together to ensure every investment supports where the organization is headed next.
See More 02 
Support
Responsive support and proactive management. Our team monitors, maintains, and supports your environment every day—resolving issues quickly, preventing disruptions, and helping keep technology aligned with the needs of the business.
See More 03
Platform
The SBT Solution Stack is the technology foundation of Total IT Management. A carefully curated framework of security, monitoring, backup, and operational technologies designed to work together—creating a secure, scalable, and resilient environment for your business.
See MoreEnhance Operations With Total IT Management
Total IT Management aligns technology, support, and strategy under one accountable framework—helping your business reduce complexity, improve security, and make smarter technology decisions.
TOTAL IT MANAGEMENT
A Better Way to Manage Technology
Technology shouldn’t be managed through separate vendors, disconnected tools, and reactive decisions. Total IT Management brings together support, strategy, security, and lifecycle management under one accountable framework designed to keep technology aligned with your business.
Services
Support
Helpdesk Support
SBT's Helpdesk offers your end users direct access to comprehensive support for all their technology needs, ensuring they maintain peak efficiency. Our solution utilizes our extensive knowledge and experience to swiftly resolve issues, all for a fixed, predictable monthly fee.
Fixed monthly pricing
Remote & on-site support
Fast issue resolution
Strategy
vCIO Services & IT Roadmap
Our IT Roadmap integrates vCIO services to provide CIO-level guidance and expertise at a fraction of the cost. From strategic budgeting to proactive solutions, we ensure your technology consistently aligns with your business goals, driving success and innovation.
Executive-level IT guidance
Strategic budgeting
Long-term technology roadmap
Infrastructure
Infrastructure & Workstation Management
By taking a holistic view of your technology systems, we identify opportunities to reduce costs, implement beneficial upgrades, and ensure your network, hardware, and software meet your needs. Our seamless infrastructure management integrates with your daily operations, while our workstation management empowers distributed teams to work securely beyond the traditional office, supporting the shift toward location-independent work.
Network equipment management
Endpoint management
Device security & patching
Cloud
Cloud Solutions
We harness the power of the cloud to deliver the applications and infrastructure your team depends on, simplifying how your data is stored, accessed, and protected. From migration to ongoing management, our cloud solutions keep your business flexible, connected, and secure from anywhere.
Cloud migration & setup
Secure remote access
Scalable infrastructure
Protection
Data Backup
Protect your business from disasters and cyberattacks with our reliable data backup services. We store virtual copies of your company's information, ensuring minimal disruption and quick recovery when the unexpected happens.
Automated backup schedules
Cloud & local redundancy
Ransomware protection
Resilience
Disaster Recovery
Don't wait until it's too late. Safeguard your business-critical data and secure your future with our comprehensive data recovery solution. Our services offer peace of mind, ensuring you can quickly resume operations when the unexpected occurs.
Rapid recovery protocols
Business continuity planning
Minimal downtime guarantee
Productivity
Microsoft 365
SBT provides Microsoft 365 solutions that harness the power of Microsoft's robust cloud-based infrastructure to create and sustain a collaborative environment for your team — from licensing to deployment to ongoing support.
Licensing & setup
Teams, SharePoint, OneDrive
Ongoing M365 management
Security
Cybersecurity
As the cyber threat landscape evolves, SBT provides robust cybersecurity solutions to protect your data and prevent unauthorized access. We leverage the latest technology and best practices to ensure your network remains secure against modern threats.
Threat detection & response
SBT Solution Stack
Security awareness training
AI-Powered
AI Solutions
SBT has done the research, vetted the platforms, and built the framework so your business can adopt AI with confidence — not guesswork. From AI policy creation to platform deployment and ongoing governance, we manage the full AI lifecycle.
AI policy & governance
Managed AI data protection
Platform deployment & adoption
Collaboration
Collaboration
Effective communication is crucial for your company's growth. Our Microsoft Teams phone system services enable your team to communicate virtually and collaborate efficiently, ensuring seamless interaction and productivity from anywhere.
Teams Phone deployment
Voice & video integration
Ongoing Teams support
MANAGED IT SERVICES – CHARLOTTE,NC
17+ Years Growing Alongside Charlotte’s Businesses
For over a decade and a half, SBT has helped small to mid-size businesses achieve their technology goals — becoming an integral part of Charlotte’s growth. Our services are customized, affordable, and built to scale with you.
01
Modern Workplace
A Modern Workplace, Anywhere
Your business is no longer confined to a single office, device, or application. We help create a secure, connected Modern Workplace that enables employees to collaborate, communicate, and stay productive from anywhere.
02
Flexible Delivery
A Scalable, Flexible Solution
Every business is different. Whether you need a complete technology partner or additional support for your internal team, SBT adapts to your needs without disrupting the people and processes that make your business successful.
03
Planned Technology
Technology Planned With Purpose
Through Technology as a Service, technology investments are planned, refreshed, and aligned with business objectives—eliminating surprise purchases while ensuring your team always has the tools it needs to succeed.
04
Security Framework
Protected by the SBT Solution Stack
The SBT Solution Stack isn't a collection of security tools—it's a connected security framework. Monitoring, protection, recovery, and user awareness work together to reduce risk, improve visibility, and strengthen resilience across your environment.
05
Strategic Alignment
Technology Aligned with Your Goals
Through the IT Strategy Committee, technology decisions are aligned with business priorities, budget, risk, and long-term objectives—ensuring every investment supports where the organization is headed next.
06
Accountable Partnership
The SBT Partnership
Technology works best when strategy, support, security, and planning move in the same direction. The SBT Partnership brings people, process, and technology together under one accountable framework focused on business outcomes—not just IT.
THE SBT DIFFERENCE
What Drives Our Partnership
We don’t just fix problems — we become part of your team, sharing your goals and building technology that helps you get there.
Accountable
We don't just support technology—we take ownership of the outcome. Through Total IT Management, clients gain one accountable partner for support, security, strategy, and technology management.
Alligned
Technology decisions should support business goals. Through the IT Strategy Committee, we align technology investments, risk management, and operational priorities with the direction of the business.
Proactive
From the SBT Solution Stack to Helpdesk and lifecycle management, we identify issues, opportunities, and risks before they become business disruptions.
Get In Touch
Let’s Talk About Your Managed IT Needs
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