POWERED BY PARTNERSHIP
Great partnerships are built through communication, responsiveness, and continuous feedback. SBT Partnership Rewards encourages client participation and recognizes employee excellence by turning everyday interactions into meaningful outcomes.
When clients engage with our team, service improves. When employees deliver exceptional experiences, they are recognized. And when those two things come together, we create opportunities to support causes that matter in the communities we serve.
SBT Partnership Rewards creates a simple cycle of engagement and impact. Client feedback helps us improve service quality, employee recognition reinforces exceptional performance, and together those interactions contribute to community giving initiatives throughout the year.
Something as simple as rating a support ticket, leaving a review, or referring a colleague helps strengthen the partnership while creating opportunities to support organizations making a difference.
We put together a full breakdown of how SBT Partnership Rewards works, where every dollar comes from, and how your feedback turns into real donations. Check it out here:
Discover how SBT Partners turns client feedback into community impact through the SBT Community Fund. Rate tickets, leave reviews, and refer businesses to earn rewards while supporting foster care and mental health programs in Charlotte.
Read the Full Guide →WHY IT MATTERS
SBT Partnership Rewards was created to reinforce the behaviors that make partnerships successful. Open communication, valuable feedback, exceptional service, and trusted referrals all help create a better experience for our clients while supporting our team and community.
2026 Q1 & Q2 SPOTLIGHT
Across Q1 and Q2 of 2026, client ticket ratings, Google reviews, and referrals fueled more than $12,500+ in donations to New City Church’s Here, Near, Far Campaign — funding programs that support families right here in our community. Every star, every review, and every referral you gave us added up to something real.
HOW IT WORKS
SBT Partnership Rewards transforms everyday engagement into meaningful impact. Ticket reviews, Google reviews, referrals, client participation, and employee performance all contribute to a shared rewards ecosystem.
Clients earn recognition for advocacy and referrals. Employees earn rewards for delivering outstanding service and living our core values. A portion of program activity is then directed toward our Community Impact Fund, creating positive outcomes both inside and outside the organizations we serve.
Our belief is simple: stronger engagement creates stronger partnerships. Stronger partnerships lead to better service, greater accountability, employee recognition, and meaningful community impact.
Rate a ticket, leave a review, provide feedback, participate in an initiative, or refer a colleague.
SBT tracks client engagement and employee recognition daily.
Employees are rewarded for delivering exceptional service and living our core values.
Program participation contributes to community giving initiatives that support local organizations.
That's what partnership looks like at SBT, every ticket rating, review, referral, and interaction helps strengthen the partnership. Not yet a client? We'd love to explore what partnership with SBT could make possible.
The SBT Way: 11 Guiding Principles That Define Our Partnership Approach →
Tell us who referred you, and we'll take it from there — every submission moves us closer to our next quarterly gift to the community.
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