What if every IT helpdesk ticket you rate could change a life? At SBT Partners, your feedback drives better service, clearer communication, and greater satisfaction—while fueling contributions to local causes and rewarding the hard work of our team. Together, we turn everyday service into extraordinary impact.
Small businesses face big challenges: cybersecurity threats, limited IT budgets, and the constant need to stay competitive in a fast-changing tech landscape. That’s where SBT Partners comes in. We’re not just an IT provider, we’re your technology partner, delivering proactive solutions that anticipate problems before they happen and align technology with your business goals.
Our Total IT Management approach gives you enterprise-grade security, strategic planning, tactical support and a modern IT roadmap…all for a predictable monthly cost. No sick days, no revolving door of IT staff—just a dedicated team focused on keeping your systems secure, efficient, and ready for growth.
And with SBT Partnership Rewards, every interaction—ticket ratings, reviews, referrals—creates impact beyond your business. You help fuel donations to local causes, turning everyday engagement into community good. It’s a triple win:
In short, the SBT Partnership helps small businesses stay secure, scale smart, and make a difference—because IT should do more than keep you running; it should help you grow.
At SBT Partners, we believe great IT service should do more than solve problems—it should create opportunities for good. That belief led us to launch SBT Partnership Rewards, an exclusive benefit of partnering with SBT as a client, designed to turn everyday IT engagement into meaningful contributions that strengthen our local community.
How It Works
Every interaction matters. When our clients rate a ticket, leave a Google review, or refer a business, they’re doing more than helping us improve—they’re directly fueling donations to organizations that strengthen our community. Each quarter, SBT Partners tallies this client feedback, selects a charitable cause aligned with our core values, and makes a donation that reflects the collective impact of our client partnerships.
Here’s the impact behind your actions:
For more information on how we approach service excellence, please visit our blog post on the 11 Client Service Commandments.
For Our Clients:
Every time you share your insights, you’re helping us innovate faster, unlock exclusive rewards for our team, and fuel SBT’s Community Impact Fund. Research shows that organizations with strong feedback loops increase client satisfaction by up to 25%, so your voice truly matters. This isn’t just a rewards program; it’s a shared mission to create meaningful change for businesses, teams, and communities.
For Our Team:
Better Service. Bigger Impact. Recognition and rewards matter—but the true driver is purpose. Every positive interaction not only earns our clients’ satisfaction, it also earns points redeemable at the SBT ProShop. This inspires our team to consistently deliver exceptional service.
For Our Community:
Tech That Gives Back. Every ticket rating, Google review, and referral fuels donations to causes that matter. Together, we’re building a cycle of appreciation and social good—because IT support should do more than keep systems running; it should help communities thrive.
The Three Dimensions of Success:
The SBT referral program is simple: refer a business, and you earn gift cards or service credits. It’s a win-win—your network gets trusted IT support, and you get rewarded for helping us grow.
Why does this matter? Because every referral strengthens our ability to invest in programs that matter—both for clients and the community. Think of it as a “Cycle of Positivity”: Refer → Reward → Repeat.
Industry data backs this up: Nielsen reports that 92% of consumers trust referrals from people they know, making referral programs one of the most effective growth strategies. For details on how to participate and submit a referral, please visit SBT Partnership Rewards.
Here’s how you can make a difference today:
