Is My Charlotte IT Support Company Doing Enough?
You had certain expectations when you first hired your managed service provider (MSP). But maybe these expectations aren’t being met—and now you feel stuck or aren’t sure what to do.
Sometimes, switching up your Charlotte IT support partner is necessary for your business to move forward. However, you don’t want to burn bridges in the process, and you might be wondering if the transition is even worth it.
It’s normal to have these concerns. In fact, feeling this way can be a sign that something’s not working and it might be time to look at alternatives. All growth stems from change. Whether it’s personal growth or business growth, change is a necessary ingredient to future success. If you feel like your current Charlotte managed IT services aren’t cutting it, keep reading to discover a few telltale signs it’s time to make the switch.
5 Signs It’s Time To Switch Managed Services in Charlotte
If you’re unsure of whether or not to make a move, here are five indications it’s time to change your Charlotte IT support:
1. Transactional Working Relationship
A good Charlotte IT support company should invest in your business goals. Top-tier MSPs care about seeing your business succeed and do whatever it takes to get you there.
Unfortunately, some managed IT services in Charlotte fail to meet this expectation. At SBT, we see it time and time again. MSPs become too focused on acquiring new clients and forget to treat their existing partners with the care required to succeed.
Essentially, the working relationship becomes transactional, as the MSP is only focused on the price tag. If your MSP is acting like a transactional vendor rather than a helpful partner, then it’s time to make a switch. It’s as simple as that.
2. Generic IT Approach
Every business is unique, and a cookie-cutter approach to your IT won’t cut it. Yes, you’re in an inherently different industry than your MSP, but they should still try to understand every facet of your business. Technology needs fluctuate based on your market, so your provider should make a clear effort to stay up to date with emerging trends in your industry.
If you’re not receiving unique services customized for your business, that’s a problem. In the long term, a generic approach to IT is a recipe for disaster. If you feel like your business’s IT solution isn’t tailored around total management, technology as a service (TaaS), and cloud solutions, then it’s time to start looking for a new provider.
3. Poor Communication
Communication matters in any partnership—personal, professional, or otherwise—but it’s especially critical when server issues, cyberthreats, and IT workflows are involved.
Tech problems can undermine your business continuity, which is why you need to have instant, 24/7 access to your MSP. If you don’t, even minor IT issues can snowball into major problems that threaten your business operations.
As a helpful tip, try giving your current MSP a call. If it takes longer than 12 hours to get back to you or they don’t respond at all, that’s a clear sign that it’s time to move on.
4. Failure To Reach Agreed-Upon Milestones
When you first went through the process of finding managed services in Charlotte, there were specific conversations you had with your provider about expectations and deliverables. As outlined in your contract, they guaranteed to meet those expectations and provide those deliverables.
However, as the months went on, it’s possible your MSP cut corners. And now, they’re struggling to satisfy the mutually agreed-upon deliverables. This is an objectively clear sign that the partnership isn’t working, and it’s time to find a new provider who can meet your IT objectives.
5. Hidden Fees and Surprise Invoices
Has your MSP ever hit you with surprise invoices, fees, or added costs? Unfortunately, it’s all too common, as some managed IT services in Charlotte are only focused on making a quick buck.
This is most often seen in a pay-per-hour approach, where MSPs bill you based on the work they complete. However, hourly IT support models only work in theory. In reality, there’s a massive conflict of interest between you and your MSP. Because they’re paid by the minute, they have no real incentive to quickly resolve your problems, and the more issues you have, the more money they make.
When starting the search for Charlotte IT support, try to find an MSP with a fixed-cost model, as you get a holistic cybersecurity approach for a consistent, predictable price.
Need Managed IT Services in Charlotte, NC? Good News—You’re in the Right Spot
Fear of change is never a good reason to continue with your current MSP. While it requires some effort to switch providers, making the transition ultimately benefits your organization for years to come.
Enter SBT Partners. We’re a Charlotte IT support company focused on helping local businesses solve their tech problems. In today’s age, cybersecurity isn’t a luxury—it’s a necessity. That’s why SBT takes a personalized fixed-cost approach, offering a budget-friendly way to secure your digital infrastructure.
We understand that companies must adapt to meet the needs of the modern workforce, and work with clients to develop an IT roadmap that makes their business more agile.
Want to learn more about how SBT leverages integrity, teamwork, and unrivaled work ethic to solve our clients’ most pressing IT challenges? Let’s have a conversation!