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The Three Pillars of The Modern MSP

Your Modern Workplace is Based on Three Pillars, People, Processes, and Technology – A Modern MSP Will Help You Build It

Think of your business as a fertile field. What are the elements you need for it to be transformed from the opportunity of an empty field to an instrument that produces a plentiful bounty year after year? 

Easy, all businesses need three things to grow, people, processes, and the best possible technology. Let’s take a look at a few examples of what your technology does for you:

  • Securely stores your data 
  • Controls who has access to your important information
  • Provides compliance and risk mitigation
  • Streamlines processes and controls costs 
  • Allows collaboration and secure communication between team members, vendors, and customers

What is not easy however is gathering all of the resources you need to provide the above on your own. This is the value and competitive advantage that a managed service provider like SBT Partners can provide your business. Our commitment is to strategic innovation, leveraging our suite of services to better serve our clients. 

Without the right people, processes, and technology, your business will be left behind. SBT is a modern MSP geared toward modernizing your business and combining all three pillars to help your business evolve.


At SBT Partners, our main investment is in people. It is the most important element of our business and yours. In order for your SMB to have access to the types of resources SBT can offer, it would require a significant investment in time and resources to recruit and train the right people. Even if you were to staff a department, it would need to scale with your business and grow with you. More and more, this solution is becoming too expensive for the average SMB, but at SBT, we have already done this for you. By partnering with us, you have instant access to a powerful overall collective of knowledgeable experts. And the best part is our solution grows alongside your business so your IT remains a permanent asset and never a liability. 


How your business does things is as important as what you are doing. Our commodity is the expertise we bring to every partnership. SBT offers all-inclusive IT services so you can simply leave the technical stuff to the experts. What we really deliver is freedom, freedom to have more time and resources to allocate to day-to-day operations and concentrate on growing your business, and not worrying about security or downtime or what you will need to spend months down the road once technology changes and you’ve outgrown your current solutions. 


Your environment is the backbone of your business. In today’s digital marketplace, it is the factor that allows your business to survive and thrive and stay ahead of the other businesses that are working toward the same goals and who are competing for the same market share. Technology, especially when delivered as a service through the cloud, allows you to compete, it must be modern, available, flexible, and you need to procure it through the most cost-effective means possible. 

With SBT Partners, You Get All Three

Once you partner with SBT, we work to put all these factors to work for you. In these uncertain times, a trusted partnership is more important than ever. We provide knowledge, we provide stability, we give you the modern workplace your business needs to compete and thrive in crowded and uncertain markets. SBT is the results-oriented, modern managed services partner you need to be in the ultimate position to succeed.

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"Admark has been a customer of SBT Partners for over 10 years. In 2018 we took a year off and what a mistake that was! I learned the hard way that you get what you pay for. SBT is an integral part of our business from security, storage, redundancy to day to day up time and all other IT needs. They are 100% reliable, easy to work with, and experts about many different solution options. We all sleep better at night knowing SBT is behind us!"

— Tom Grotta , Owner of Admark Graphics

"SBT Partners was my Knight in Shining Armor. One of my servers went down suddenly and the IT company I had did not resolve the issue after 3 days of being down. SBT Partners had worked all weekend to get our school back up and running. They have been very responsive to our needs in a timely fashion. I would recommend this company to anyone that is looking for a top notch IT company!"

— Jeanette Stiles , Director of Technology at Charlotte Preparatory School

"We interviewed 7 companies, narrowed it down to 3. SBT won out due to their business model."

— Rob Smith , Business Manager at Back Creek Christian Academy

"Making the transition to SBT was very smooth. They truly form a partnership with you to ease your concerns about your IT needs."

— Craig Gentry , CFO of GEM Management

"In the two years we have been working with SBT Partners, they have proven to be an invaluable resource. They played a major role in reducing system-related help desk calls from 5 – 7 per day to maybe 1 or 2 a month. We continue to work with SBT Partners because they are knowledgeable, proactive, responsive, and flexible."

— Mary Martin , IT Manager at American Truetzschler Inc.

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