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SBT Practices Are a Holistic IT Approach

The term “holistic” means you’re thinking about the big picture. It commonly precedes words like “parenting,” “design,” or “medicine,” but at SBT Partners, we pride ourselves on applying a holistic IT approach to every one of our clients.

A holistic approach identifies an obstacle, then takes a step back and views that obstacle as part of the whole situation. Your technology touches all aspects of your business in some way. By approaching your technology this way, it accomplishes a number of things.

Interrelation between parts – By seeing how the issue relates to everything else, you can find connections and relationships you wouldn’t have noticed otherwise. The problem may seem centralized but made worse by something seemingly unrelated.

Functional fluidity – A holistic approach is more than a single way of looking at an issue. Rigid thinking resists innovation, and when you take everything into account, you find new ways to approach an issue.

Remove assumptions – It’s easy to assume what the root of the problem is or how a solution will affect the entire system. More information means the issue can be interpreted differently.

Find a better solution – This all helps find a better permanent solution instead of a superficial one. What may get the job done today can lead to more issues down the road.

How SBT Applies a Holistic Solution to Your IT

Your technology is like any other complex system—all functions work as one to accomplish a goal and the system is viewed as a single entity.

Systems Thinking

Traditionally, IT systems were broken into separate elements: Security was separate from disaster recovery, which was separate from the operating system. This approach sees the system as something that is balanced; an improvement in one area should coincide with improvement in another.

Technology is related to other aspects of the business as well—finance, marketing and procurement. All of these activities carry with them a predetermined level of risk, and technology is no different. Your point-of-sale technology, for example, does more than receive money. It communicates sales to your accounting software, it reduces inventory and sets reorder points, it manages loyalty programs, and it needs to perform all of these functions safely and in compliance with industry regulations. When you take a holistic approach, you’re making decisions about the point-of-sale system and accounting for how it works with other business processes and functions.

The Human Aspect

People want their technology to work. When it doesn’t, it’s frustrating and productivity suffers. A major part of this is training, or understanding how your technology works. This doesn’t mean an accountant should know how to work a forklift; it means accounting and forklifts are related through cost and productivity. When your workforce buys into how technology works and how their jobs affect others, they are taking their own holistic approach.

SBT Partners Are Experts in Holistic Thinking

When you partner with SBT, you’re leveraging our years of IT knowledge and experience to work for you. One of the ways we do this is to take your technology as a whole, not as separate parts. This way, improvement in one area automatically means improvement in others. Call us today, let us perform a thorough IT assessment, and get on the path to total enterprise improvement.

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"We interviewed 7 companies, narrowed it down to 3. SBT won out due to their business model."

— Rob Smith , Business Manager at Back Creek Christian Academy

"SBT Partners was my Knight in Shining Armor. One of my servers went down suddenly and the IT company I had did not resolve the issue after 3 days of being down. SBT Partners had worked all weekend to get our school back up and running. They have been very responsive to our needs in a timely fashion. I would recommend this company to anyone that is looking for a top notch IT company!"

— Jeanette Stiles , Director of Technology at Charlotte Preparatory School

"Admark has been a customer of SBT Partners for over 10 years. In 2018 we took a year off and what a mistake that was! I learned the hard way that you get what you pay for. SBT is an integral part of our business from security, storage, redundancy to day to day up time and all other IT needs. They are 100% reliable, easy to work with, and experts about many different solution options. We all sleep better at night knowing SBT is behind us!"

— Tom Grotta , Owner of Admark Graphics

"Making the transition to SBT was very smooth. They truly form a partnership with you to ease your concerns about your IT needs."

— Craig Gentry , CFO of GEM Management

"In the two years we have been working with SBT Partners, they have proven to be an invaluable resource. They played a major role in reducing system-related help desk calls from 5 – 7 per day to maybe 1 or 2 a month. We continue to work with SBT Partners because they are knowledgeable, proactive, responsive, and flexible."

— Mary Martin , IT Manager at American Truetzschler Inc.

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