Multi-Tiered Helpdesk
You Can Count On SBT’s Proactive Support
Responsive
Our 24/7 helpdesk services is an always-available solution.
Are You Looking for Onsite Support?
SBT custom-tailors our helpdesk support to meet your needs.
Without the proper support solution in place, your end-user community could be losing productivity which will affect your bottom-line. SBT provides a unique range of services designed to combat issues that threaten daily productivity and long-term security. Helpdesk, coupled with our PC Onsite & Refresh services, allow you to focus on big-picture strategies rather than the minutiae of IT
Tactical uses of SBT onsite support include:
- Desktop hardware refreshes and/or new employee onboarding
- Complete coverage for parts, labor, and restoring PCs and laptops
- Reinstalling, reconfiguring, imaging of new devices, applications, printers, etc.
- Wi-Fi setup and connectivity
- Mobile device hardware and OS management
- Remote workstation/laptop/handheld deployments
Patch Management
Patch management provides operating system management and ongoing support, including security patches for desktop and laptop systems running Microsoft operating systems.
Windows software covered by SBT includes:
Virus and Spyware Details
SBT Endpoint Protection provides end-to-end management of your system’s anti-virus and anti-spyware environment. We provide continual support and proactive system updates, ensuring you’re always working with an application that’s right for you. We take care of the licensing costs, configuration, and administration of your software.
Don’t leave technology to chance
Modern Support Solutions From A Modern MSP
You rely on your technology to serve your customers and provide your employees with the tools they need to get the job done. We know how important it is for your team to work around the clock. A modern workplace thrives on availability and communication. If you can’t afford to take an hour off, neither can your IT. Our 24/7 managed helpdesk services are designed to fit seamlessly with your existing operations—no confusing updates, no convoluted monthly billing. Backed by reliable cloud technology and our extensive Microsoft knowledge, we can handle anything. Our service helps you make the most of your technology.
Solidify your IT solution today with SBT. Our approach is custom-tailored to satisfy your technology requirements, giving you the best opportunity to streamline workflow with minimal downtime.
