How Outsourced IT Support Can Help With the Great Resignation

If you’re finding it difficult to find and keep good talent for your business, you’re not alone. The media has called it “The Great Resignation” or “The Big Quit,” but whatever moniker you choose, it means a nightmare situation for employers everywhere.

The IT world is not immune to this. In fact, talented IT professionals are becoming more difficult to come by. Small and medium-sized businesses that depend on technology as an advantage are faced with a knowledge gap and high turnover. As desperation grows, companies determined to build an internal IT department from the ground up are finding that task next to impossible.

Why Choose an Outsource IT Service?

We are entering a new age of technology, one that combines the transparency and control of an internal IT department with the operational cost savings and efficiency of an outsourced option. For small and medium-sized businesses, outsourced IT support immediately solves a number of problems. If you’re noticing the following issues, it’s time to try a different approach:

High technology turnover – Turnover is bad for any part of your company, but it’s especially tough on IT. When an employee leaves, they take their skills and knowledge with them. While skill can be replaced, there’s no substitute for knowledge and experience.

Help desk burnout – You hired your IT experts to develop new solutions for old business issues. You want to use and analyze data, and you want that data to be collected accurately. But how can your IT department move the technology in your company forward when all they do is put out fires? A customer support team is important, but it’s one of the reasons why many IT professionals leave positions. They’re often too dissatisfied and too mired in the day-to-day requirements of an IT department to concentrate on big-picture strategy.

You lack the capacity to meet compliance requirements – Data security is an important element of HIPAA, PCI DSS, and other industry regulations. The way small businesses meet these requirements is through technology. Not only must your IT solution establish a strong compliance framework, but it also has to adapt to changing requirements.

You need new ideas – Industry leaders innovate. They apply new technologies to solve long-standing problems, and when they’re successful, they gain an important advantage over their competitors. Sometimes you need fresh ideas, and with an in-house IT staff, this means hiring the right people.

IT is starting to be a problem, not a solution – To modern businesses, time is as important as data or money. When it takes your employees forever to get anything done or when your tech fails more often than it succeeds, your technology solution needs to change.

The Benefits of Outsourcing IT

Make Smarter Technology Decisions

Outsourced IT providers offer scalable solutions. This doesn’t necessarily mean cost; rather, they fill in the gaps in people’s power and knowledge. Do you need to satisfy a new data security requirement? Your provider already has an answer. Has your best IT employee left the company? An IT partnership gives you access to long-term specialized help without ever having to post a job opening.

Enjoy Maximum Uptime

An outsourced IT provider is an ally that makes your business goals their own. When your business succeeds, your IT partner also succeeds, so it’s always in their best interests to find cost-effective solutions that work. The less downtime you have, the less resources they need to use to get you back up and running when something goes wrong.

Retain Company Knowledge

The IT employee who leaves your company takes more than a stapler; they left with years of company knowledge that can never be replaced. Not only did they work with IT solutions that they developed, but they also had the experience to create those solutions in the first place. Outsourced IT makes sure this never happens again, because your provider isn’t going anywhere.

Protect Your Organization From Cyberattacks

Cybersecurity is important, but many businesses don’t have the resources to keep it at the forefront of their IT decisions and their workplace culture. This isn’t to say that internal staff couldn’t keep up with cybercriminals, but it would be expensive to give them the training and tools they need to keep your data safe. Companies that outsource their IT never have this problem because their partners are built to provide the best cybersecurity possible.

Outsourced IT Support With SBT Partners

At SBT Partners, we build modern workplaces by delivering flexible technology that responds to the future and grows alongside your business. Our services include:

Reach out today for a consultation, and let SBT show you how modern workplaces handle the Great Resignation.